Reference

vip 288 Privacy Policy for Your Indonesia Account

Our Privacy Policy shows what we collect when you create an account, verify your phone, sign in from mobile, or use DANA, OVO, GoPay and QRIS.

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ASK ABOUT YOUR RECORDS

Contact Us About Privacy Policy Requests

A privacy question should not get lost beside a wallet-status query. Use the support contact path shown after you sign in and identify the account phone number, the request you want handled, and any relevant transaction reference. We use those details to locate the correct record without asking you to send a wallet password.

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Account request

Ask us to correct account details, explain a stored record, or clarify how phone verification connects to your account. Include the phone number linked to the account so we can check ownership.

Wallet record

For a DANA, OVO, GoPay, QRIS, bank transfer or virtual account query, share the transaction reference and date. We can trace the record while keeping your wallet credentials private.

Sign-in concern

If a mobile browser session, device change or login alert looks unfamiliar, contact us through the account support path. We may request verification before discussing personal data or changing access details.

DATA HANDLING PRACTICE

What Our Privacy Process Covers

We keep the policy practical by connecting each data category to an account action you recognise.

Account data

We use your account and phone details to create the correct profile, complete phone verification, respond to account requests and prevent records from being assigned to another person.

Transaction records

Payment references from DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity can be checked against your account when a status or reconciliation question needs attention.

Cookies

Cookies can keep your sign-in session working, remember a selected language or device setting, and help us recognise unusual activity. You can manage browser cookie controls, though some account steps may then require repetition.

Device security

When you use a mobile browser to reach the lobby or account area, we may record device and session signals. These help us investigate unfamiliar access without reading private content on your device.

Retention period

We keep personal and transaction records for as long as needed for account operation, security checks, disputes or legal duties. After that point, records are removed or changed so they no longer identify you.

Change requests

You can ask us to correct, explain or remove eligible personal data through the support contact path. We may verify account ownership first and explain when a record must remain for a stated need.

Privacy Policy Answers For Your Account

These Privacy Policy answers cover the searches we hear most often before an account is opened or when a wallet record needs checking. If your situation is not listed, contact us through the signed-in support path and describe the account step involved.

The Privacy Policy covers data collected during account creation, phone verification, sign-in, support contact, cookie use and payment references linked to DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity.

We use your phone number to identify the account, complete the phone verification step and help prevent mistaken access. We may ask you to confirm ownership before discussing account data or changing details.

Yes. When you sign in through a mobile browser, we may process session, device and security signals. These records help maintain the session and investigate unfamiliar access without inspecting unrelated device content.

DANA and QRIS references help us match a wallet or payment event with your account when a status needs checking. We use the reference and related account details, not your wallet password.

You can contact us through the signed-in support path to request a correction, explanation or eligible removal. We may verify ownership first, and some records may need to remain for security, dispute or legal needs.

We retain account, security and transaction records only while they serve operational, dispute or legal needs. When retention is no longer required, we remove or anonymise the relevant records.

The policy is available for your account questions, while access and eligibility for services depends on local law. If you are in Medan or elsewhere in Indonesia, contact us when a local rule affects your request.

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